FAQ & IMPORTANT INFO

You’re welcome to drop off your pets at their scheduled time on Monday to Saturday from 8 a.m.-12 p.m. and 4 p.m.-6 p.m., or on Sunday from 4 p.m.-6 p.m. Check-out is available within the same time slots. Check-outs after 12 p.m. will be charged for an additional day.

Cancellation of reservations for peak season or holiday* stays must be made 7 days prior to the original scheduled check-in date to receive a refund of the deposit, less any transaction fees. Cancellation of reservations for off-season stays must be made 2 days prior to the original scheduled check-in date to receive a refund of the deposit, less any transaction fees. Customers who are NO-SHOWS will be charged for their pet’s entire intended stay. Refunds will be credited back to the original method of payment, less transaction fees, and may take one or two billing periods before refunds appear on your billing statement. *Peak seasons and holidays are: June to August, November to December, New Year’s Day, Easter, Memorial Day and Labor Day.

If reducing your reservation by more than 1 day for peak season or holiday* stays, changes must be made 7 days prior to the original scheduled check-in date. If reducing your reservation by more than 1 day for off-season stays, changes must be made 2 days prior to the original scheduled check-in date. *Peak seasons and holidays are: June to August, November to December, New Year’s Day, Easter, Memorial Day and Labor Day.

Pets can be picked up early, although the entire cost of the original reservation will be charged at check-out. If you are unable to pick up your pet on the scheduled pick-up day, please contact us to extend the reservation. We will make every effort to accommodate these requests.

Please upload or email proof of up-to-date vaccinations prior to your pet’s stay. Vaccinations must be provided by a licensed veterinarian and include: Dogs: Rabies (annual or three-year) Parvo/Distemper (DA2PP or DHLPP) Bordetella (kennel cough) (six-month or one-year is acceptable) Canine influenza (recommended but not required) Cats: Rabies, feline distemper (FVRCP) Feline leukemia (per vet’s protocol) is recommended but not required

Sunny Oaks Pet Resort will not call your veterinary office to collect vaccination information or remind current customers of outdated vaccine records.

We will administer medications as needed during our operating hours. Medications should be provided in their respective containers, along with clear written directions.

If a situation or health concern arises, a veterinarian/doctor visit may be required and the pet owners will be charged the full veterinarian/doctor visit amount at check-out.

Due to our playtime format, Sunny Oaks will not board any overly aggressive animals. Any pet exhibiting overly aggressive behavior while boarding will be prohibited from group playtime during their stay and may be prohibited from making future boarding reservations. Sunny Oaks does not allow in-tact males and/or females to participate in group playtime. Sunny Oaks does not allow female canines to board while in heat.

We will do everything possible to ensure a safe and enjoyable experience during all playtime sessions. If you consent to your pet being involved in group playtimes, you understand certain risks are taken, including (but not limited to) altercations, scratches, sprains, soreness, etc. Pet owners are solely responsible for their pet’s behavior. If your pet attacks another animal/human, the pet owner will be held responsible for subsequent vet/doctor bills.

We’re delighted to provide your pup with owner-provided food and treats, but there is no need to bring bedding, bowls and toys from home…we’ve got all that covered!

We offer the following discounts for boarding only: 5% off for police, military and BISD teachers 7% off stays of 14+ days